Refund policy

THANK YOU FOR SHOPPING AT STONY BROOK VILLAGE ONLINE GIFT SHOP

If you are not entirely satisfied with your purchase, we’re here to help.

RETURNS

You have 30 calendar days to return an item from the date you received it. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt and order number.

 

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

CONTACT US

If you have any questions on how to return your item to us, contact us at 631-751-2244. Our office hours are 9:00 AM – 5:00 PM M-F.